10/28/2023 0 Comments Dell sleep vs hibernateTo rule out that try actually powering it down and removing the plug from the wall long enough to cool (say overnight) and put it in a cool room and see if the problem manifests in the same timescale as that will give you a pointer to a thermal PSU fault or a driver issue (which of course wont be affected.).Īlternatively (though it seems unlikely) if the unit is out of warranty get a replacement PSU while you can and see if it helps (Dell can be tricky that way as they are usually custom in some way. They’re not recent but there is no written guarantee Microsoft or Dell will do everything for you… and all the software has to work together or weird things happen.Īlso consider your PSU sits there with far less cooling in standby (assuming the fans go very slow or off like every other machine I have seen in that state.), so if you leave the machine on, the PSU standby power components actually get hotter on the inside than normal running (they’re still sustaining the motherboard which is waiting for you to fire it up again.). It’s probably also worth checking your Intel RST driver and management engine firmware have both attained the updates in Dell’s site. although it is a memory management stop message, the chipset is controlling the memory. Throwing it out there, 1A is possibly a driver issue, but it could also be a mix of drivers so it might be worth checking if the updates applied to all the parts of the chipset or if one component got missed as that can do weird things when they are all working different parts of the same chip. I have run the system file checker, which did not find anything amiss, and the Power troubleshooter – also no issues.Īny pointers on where I should look next? I can provide the event log if that helps. Windows update only shows 2 optional drivers – one is a Dell BIOS that is older than the one Dell gave me and the other is a 2017 driver for a monitor, that I feel sure is out of date. I have run Dell Update to check all my drivers are up to date. A dump was saved in: C:\WINDOWS\MEMORY.DMP. The computer has rebooted from a bugcheck. The event log shows critical errors of rebooting without properly shutting down and a reboot with the following message: ![]() The symptoms do not coincide with installation of March updates and of Dell BIOS update on 31/3, because of the 18/2 incident. I am running Windows 10 Pro 21H2 including the March patches (build 19044.1586). ![]() The power light remains on and, when I press a few keys it reboots (although on one occasion it needed a hard reboot). This happened first on 18/2 but then started frequently on 1 April. I have a Dell XPS8930 which has started shutting down unexpectedly when asleep.
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